At Fair Wear, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, shop our clothing collections, place an order, or contact us.
1. Information We Collect
- Name, email address, and phone number
- Billing and delivery address
- Order details, including selected products, sizes, colors, and quantities
- Payment method and transaction information
- Return, exchange, or refund information
- Customer support messages and feedback
- Device, browser, IP address, cookies, and website usage information
2. How We Use Your Information
- Process and confirm your orders
- Arrange shipping and delivery
- Process payments and Cash on Delivery orders
- Provide order and delivery updates
- Handle returns, exchanges, cancellations, and refunds
- Respond to customer support requests
- Improve our products, website, and shopping experience
- Prevent fraud and unauthorized transactions
- Send promotional offers and new collection updates where you have chosen to receive them
3. Payments & Order Security
Online payments may be processed through trusted third-party payment providers or financial institutions. Fair Wear does not intentionally store complete credit or debit card details where payments are handled directly by third-party payment processors. We take reasonable measures to keep your order and transaction information secure.
4. Shipping & Delivery
To fulfill your order, we may share necessary information such as your name, phone number, delivery address, order reference, and COD amount with courier or logistics partners. This information is shared only as reasonably necessary to process and deliver your order.
5. Returns, Exchanges & Refunds
When you request a return, exchange, cancellation, or refund, we may use your order details, contact information, reason for the request, and other relevant information to verify and process it. Certain transaction records may be retained for customer service, accounting, fraud prevention, or legal purposes.
6. Cookies & Analytics
Fair Wear may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic and customer behavior, improve website performance, and measure marketing effectiveness. You can manage cookies through your browser settings, although disabling essential cookies may affect website features.
7. Marketing Communications
If you choose to receive marketing communications, we may send information about new arrivals, collections, sales, discounts, special offers, restocked products, and Fair Wear announcements. You can opt out of promotional communications at any time.
8. Sharing Your Information
Fair Wear does not sell or trade your personal information. We may share necessary information with trusted service providers such as courier companies, payment processors, website and hosting providers, analytics services, customer support providers, and marketing platforms where applicable. Information may also be disclosed where required by law.
9. Data Security
We use reasonable technical and organizational security measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, electronic transmission, or storage system can guarantee complete security.
10. Your Privacy Rights
You may contact Fair Wear to request access to your personal information, correct or update inaccurate information, request deletion of eligible information, withdraw applicable consent, or opt out of promotional communications. Some information may need to be retained for completed transactions, accounting, fraud prevention, dispute resolution, or applicable legal requirements.
11. Third-Party Services
Our website may contain links to or use services provided by third parties, including payment providers, courier companies, analytics platforms, and social media services. These third parties may have their own privacy policies. Fair Wear is not responsible for the privacy practices of independent third-party services.
12. Changes to This Privacy Policy
Fair Wear may update this Privacy Policy when our services, website, or business practices change. Any updated version will be published on our website.
13. Contact Us
If you have questions, concerns, or requests regarding your privacy or personal information, please contact us:
Fair Wear
Email: fairswearspk@gmail.com
Email: info@fairwear.pk
Phone: +92 314 0444516
Address: Street 56, Overseas B, Overseas Block, Sector D,
Bahria Town, Lahore, Pakistan