At Fair Wear, customer satisfaction is important to us. We want you to be happy with your purchase and have created a simple and transparent return and exchange process.
1. Return & Exchange Period
Customers may request a return or exchange within 7 days of receiving their order. To be eligible, the product must be:
- Unworn and unused
- Unwashed and unaltered
- In its original condition
- With all original tags and labels attached
- Returned with original packaging where applicable
- Accompanied by the order number or proof of purchase
Items that do not meet these conditions may not be accepted.
2. Size Exchanges
If you ordered the wrong size or require a different available size, you may request an exchange within 7 days of delivery. Size exchanges are subject to stock availability. If the requested size is unavailable, our customer support team will guide you regarding the available options.
3. Damaged, Defective or Incorrect Items
Please inspect your order after receiving it. If you receive a damaged, defective, incorrect item, or a different size/article from what you ordered, contact Fair Wear as soon as possible and provide your order number, details of the issue, and clear photographs or video of the product.
Once verified, we will arrange an appropriate replacement, exchange, or refund where applicable.
4. Non-Returnable & Non-Exchangeable Items
Returns or exchanges may not be accepted for:
- Items that have been worn, washed, altered, or damaged after delivery
- Products without original tags
- Customized or personalized products
- Items damaged due to improper use or care
- Products returned after the allowed return period
- Items marked as Final Sale or otherwise stated as non-returnable at the time of purchase
For hygiene reasons, certain products may also be non-returnable where clearly mentioned on the relevant product page.
5. Sale & Promotional Items
Products purchased during a sale, discount campaign, clearance, or special promotion may be eligible for exchange only, subject to availability. Items specifically marked Final Sale cannot be returned or exchanged unless the product received is defective or incorrect.
6. Refunds
Once we receive your returned product, our team will inspect it. If the return is approved, the applicable refund will be processed according to the original payment method or another available refund method communicated by Fair Wear.
Original shipping charges and return delivery charges are generally non-refundable, except where Fair Wear has delivered a defective, damaged, or incorrect product. Processing times may vary depending on the payment provider or financial institution.
7. Return Shipping
For regular returns or size exchanges, the customer may be responsible for return shipping costs. If Fair Wear has sent an incorrect, damaged, or defective product, we will provide appropriate assistance with the return or replacement process.
Please do not send a product back before contacting our customer support team and receiving return instructions.
8. Product Color & Appearance
We make every reasonable effort to display product colors and details accurately. Slight differences in color may occur because of screen or device settings, photography lighting, display brightness, or fabric characteristics.
Minor color variations caused by these factors will generally not be considered a product defect.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. An order may be cancelled only before it has been processed or dispatched. Once dispatched, it will be handled according to our applicable return and exchange conditions.
Fair Wear also reserves the right to cancel an order in situations such as product unavailability, payment issues, pricing errors, or other exceptional circumstances.
10. How to Request a Return or Exchange
Before returning any product, please contact Fair Wear and provide:
- Your name
- Order number
- Phone number
- Product you wish to return or exchange
- Reason for the request
- Photos or video where the product is damaged, defective, or incorrect
Our team will review your request and provide further instructions. Returns sent without prior approval may not be accepted.
Contact Fair Wear
For returns, exchanges, refunds, or order-related assistance, contact us:
Fair Wear
Email:
fairswearspk@gmail.com
Email:
info@fairwear.pk
Phone:
+92 314 0444516
Address:
Street 56, Overseas B, Overseas Block, Sector D,
Bahria Town, Lahore, Pakistan